Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Anirudh Negi, an individual based in India who operates AssetLoom as a sole proprietor, with a business address at Faridabad, Haryana 121006, India (“AssetLoom”, “we”, “us”, or “our”). They govern your access to and use of the assetloom.io website, its subdomains, APIs, and related services (together, the “Service”).

The following policies form part of these Terms and apply to you as relevant:

• Privacy Policy and Cookie Policy
• Loom Credits Terms and Refund Policy
• Acceptable Use & Prohibited Content Policy and Community Guidelines
• Copyright & Takedown Policy
• Creator Terms, if you publish or sell content
• The license terms shown on each listing and at checkout (see Licenses explained)

By creating an account, buying credits or licenses, or otherwise using the Service, you confirm that you have read and accept these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a company or other organisation, you confirm you are authorised to bind it, and “you” includes that organisation.

These Terms are published as an electronic record under the Information Technology Act, 2000 and the rules made under it, including rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. They do not require a physical or digital signature.

• “Asset” means any digital file or bundle offered on the Service, such as 3D models, printable files, game assets, animations, AI prompts and workflows, reference packs, and sound.
• “Buyer” means a user who acquires a License to an Asset.
• “Creator” means a user approved to publish and sell Assets under the Creator Terms.
• “Content” means anything uploaded, posted, or submitted to the Service, including Assets, previews, descriptions, profile information, reviews, and reports.
• “License” means the non-exclusive permission to use an Asset that a Buyer receives on purchase, on the terms of the license type and version recorded for that purchase.
• “Loom Credits” or “credits” means the prepaid balance described in the Loom Credits Terms.
• “Listing” means the page for an Asset, including its price, previews, specifications, license options, and provenance disclosure.

AssetLoom is a curated store for digital assets. At present every Asset is published by AssetLoom itself (shown as “AssetLoom Studio”), and we are the licensor of those Assets. If we later invite independent Creators to publish on AssetLoom, their Listings will say so, the Creator will be the licensor of their Asset, and the Creator Terms will apply to them.

We review Listings before they are published. Our review includes automated malware scanning, file validation, a quality checklist, and human moderation. Review reduces risk, but it is not a guarantee, and we do not guarantee that an Asset will suit your particular purpose.

Listings labelled as demo assets are examples published by us. They are not for sale and are not available to download unless the Listing says otherwise.

Assets are priced and paid for in Loom Credits. Credits are a prepaid balance that can only be used to buy Licenses on AssetLoom. They are not money, cannot be withdrawn or exchanged for cash, cannot be transferred, and do not earn interest. Buying, spending, expiry, and refunds of credits are governed by the Loom Credits Terms.

Each Listing shows the price in credits, an approximate equivalent in a fiat currency for information only, the available license types, and a plain-language license summary. Before you confirm a purchase, the checkout page shows the price, any taxes and fees, your credit balance, and whether the item is eligible for discretionary refunds.

Prices are set by Creators within limits we set and are calculated by our servers at the moment of purchase. If a price is displayed in error, we may cancel the order and return the credits. Your purchase is complete when we confirm it on screen; at that point the credits are deducted, the License is recorded against your account, and the Asset appears in your library.

Applicable sales taxes, VAT, or GST on credit purchases are charged when you buy credits, as described in the Loom Credits Terms.

Purchased Assets are available from your library through short-lived, signed download links. Please keep your own backup of the files. We aim to keep purchased versions available for as long as your account is open, but we cannot guarantee permanent availability. If we must remove an Asset for legal reasons (for example, after a valid copyright notice), it may no longer be downloadable.

Creators may publish new versions. Whether you receive a new version depends on the update policy recorded with your purchase. Publishing a new version never overwrites the version you bought.

We may limit download frequency or volume to protect Creators and the Service. Automated or bulk downloading outside normal use is not permitted.

You keep ownership of Content you post. You grant AssetLoom a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (for example, to format or translate it), display, and distribute that Content in connection with operating, improving, and promoting the Service. This license ends when you delete the Content, except where it has been shared with others, must be retained for legal or safety reasons, or remains in backups for a limited period. Creators grant a broader license for Assets under the Creator Terms.

You are responsible for your Content and confirm that you have the rights needed to post it. Content must comply with the Acceptable Use & Prohibited Content Policy and Community Guidelines. We may moderate, refuse, or remove Content, but we have no obligation to monitor it.

You must follow the Acceptable Use & Prohibited Content Policy. Among other things, it prohibits illegal content, infringement, malware, adult content, deepfakes and impersonation, files for manufacturing weapons, hateful content, scraping, and fraud. The categories of content prohibited by rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 are prohibited on the Service.

The Service, including its software, design, text, graphics, logos, and the AssetLoom and Loom Credits names, is owned by or licensed to us and is protected by intellectual property laws. Except for Assets you license and your own Content, these Terms do not give you any right to use our intellectual property. You may not copy, modify, reverse engineer, or create derivative works of the Service, except as permitted by law. If you send us feedback or suggestions, we may use them without obligation to you.

We respond to notices of alleged infringement and operate a repeat-infringer policy. Rights holders and users who believe Content was removed in error should follow the Copyright & Takedown Policy.

The Service relies on third parties, including our authentication provider, hosting providers, and our payment provider. Payments for credits are processed by our payment provider, which may act as merchant of record and may require you to accept its own terms. Links to third-party sites are provided for convenience; we are not responsible for their content or practices.

You can stop using the Service and request deletion of your account at any time, as described in the Privacy Policy. Before you close your account, read what happens to unused credits in the Loom Credits Terms.

We may suspend or restrict your account, remove Content, or terminate these Terms with you if: you materially or repeatedly breach these Terms or our policies; we are required to by law or by a court or government order; your use creates risk or possible legal exposure for us, Creators, or other users; or we reasonably suspect fraud, payment abuse, or unauthorised access. Where appropriate and lawful, we will tell you the reason and how to appeal. We may also discontinue the Service as a whole with reasonable notice.

If we terminate your account without cause, or discontinue the Service, we will refund your unused purchased credits. Sections that by their nature should survive termination (including licenses already granted on their terms, payment obligations, intellectual property, disclaimers, limitation of liability, indemnity, and governing law) survive.

We provide the Service with reasonable care and skill. Apart from that, and to the extent permitted by law, the Service and all Assets are provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted or error-free, or that an Asset will be compatible with your software, hardware, printer, engine, or AI model, beyond what the Listing states.

Nothing in these Terms excludes or limits any warranty, guarantee, or right that cannot be excluded or limited under the law that applies to you, including your rights as a consumer under the Consumer Protection Act, 2019 or under the consumer laws of the country where you live.

To the extent permitted by law:

1. we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, data, goodwill, or business opportunity, arising from or related to the Service or these Terms; and
2. our total liability to you for all claims arising from or related to the Service or these Terms is limited to the greater of (i) the amount you paid us for credits in the 12 months before the event giving rise to the claim and (ii) US$100 or its equivalent in Indian rupees.

These limits do not apply to liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

To the extent permitted by law, you agree to indemnify and hold harmless AssetLoom, its affiliates, and their officers, employees, and agents from third-party claims, losses, and reasonable costs (including legal fees) arising from your Content, your misuse of an Asset outside your License, or your breach of these Terms or of law. This does not apply to the extent a claim is caused by our own breach or negligence. Consumers are only bound by this section to the extent the law of their country permits.

We may change the Service, for example to add or remove features. We may also update these Terms. If a change materially affects your rights, we will give you at least 30 days' notice by email or in the Service before it takes effect, unless the change is required sooner by law or to address a security or safety risk. The “Last updated” date and version at the top of each policy show when it last changed.

Changes do not apply retroactively. In particular, they do not change the license terms recorded for purchases you have already made. If you do not agree to a change, you may close your account before it takes effect; continuing to use the Service after that date means you accept the updated Terms.

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of India. Subject to the next paragraph, the courts at Faridabad, India have exclusive jurisdiction.

If you are a consumer, this choice of law does not deprive you of the protection of mandatory consumer laws of the country where you live, and you may bring proceedings in the courts of that country where the law allows. Consumers in India may also approach the consumer commissions established under the Consumer Protection Act, 2019.

Before starting formal proceedings, please contact us at legal@assetloom.io so we can try to resolve the issue informally. We will respond within 15 days.

In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:

We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt. For general support, write to support@assetloom.io.

• Entire agreement. These Terms and the policies they refer to are the entire agreement between you and us about the Service.
• Order of precedence. If there is a conflict, the license terms recorded for a purchase govern use of that Asset; the Creator Terms govern creator matters; the Loom Credits Terms govern credits; otherwise these Terms govern.
• Severability. If a provision is found unenforceable, the rest remains in effect and the provision is applied to the maximum extent permitted.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours as part of a merger, acquisition, or sale of assets, and will tell you if this happens.
• Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control.
• Notices. We may send notices to the email address on your account or display them in the Service. You can send notices to legal@assetloom.io.
• Language. These Terms are written in English. Any translation is for convenience only.